Understanding Package and Service Providers is crucial to understanding how your Home Care Package is delivered. There are some crossovers between the two providers, which can be confusing. We explain everything within the below chapters.
In this section you will learn:
- The difference between a Package Provider and a Service Provider
- What to consider when selecting a Package Provider
- Different types of services available within the Home Care Packages
- What to expect from a service provider and you they should expect of you
- Your rights and responsibilities
- Complaints and conflict resolution
STEP 8.1
What is the difference between a Package Provider and a Service Provider?
Through your home care journey, you will see the term “Package Provider” and “Service Provider”. They are in fact two...
STEP 8.2
How do I select a Package Provider?
The Package Provider is important because they will work with you to shape a care plan that works for you.
STEP 8.3
What are the different types of services
The care in your Home Care Package will be supplied by a variety of different care workers who specialise in different...
STEP 8.4
What you can expect from a Service Provider
Service Providers are responsible for protecting the health, safety and well being of consumers.
STEP 8.5
What should a service provider expect from me?
Just as Home Care service providers have responsibilities towards you, you also have responsibilities towards the...
STEP 8.7
What rights & responsibilities do I have?
Your Home Care Package Provider must also deliver your care in line with the Home Care Standards.
STEP 8.8
How do I make a complaint?
If you have any concerns about the service you are receiving you should first raise these with the Package Provider.