Visiting your shortlisted aged care homes
Before making a decision, you should visit the homes in person. If you are looking for a home on behalf of someone else, take them too if they are able to come.
As much as possible, it is important the aged care home is chosen by, or in consultation with, the person who will be living there. It is their decision to move, even if they require support to make that decision.
Remember, visiting an aged care home for the first time can be an emotional and confusing.
Take a checklist of things to look for, topics to cover and questions to ask. See 7.3 Ask the right questions when you visit.
Organise a tour of an aged care home
Phone or email first - To ensure you get the most out of your visit, call or email the home first and make an appointment. You can always request a personal tour at a time that is convenient to you, including outside of normal business hours. Simply dropping in without setting up a time might not give you the best result.
Make a time – Some aged care homes offer group tours at particular times. Some host regular coffee-mornings or ‘open-evenings’ where people can visit and meet residents and their families and talk to staff.
Know your rights - Most aged care homes will have a general tour mapped out, taking in all the main areas and features of the home. You are entitled to tour most areas, subject to safety and privacy conditions. These include:
- public areas – such as living areas, dining rooms, gyms, libraries, hairdressers, outdoor areas and gardens
- operational areas - such as kitchens, laundries, training and administrative areas
- available resident rooms
- specific areas such as dedicated dementia units, rehabilitation centres, palliative care services etc.
Plus:
- You also have the right to speak to staff, residents and volunteers in the aged care home.