What others are asking - Is the Additional Services Fee Negotiable?

Forum Question - 

Is the Additional Services Fee Negotiable? 

What Are Additional Services Fees?

In an aged care home in Australia, Additional Services fees are charges for non-essential services that go beyond the standard level of care required by law. These can include amenities such as high-thread-count sheets, premium meals, recreational activities, or even a glass of wine with dinner. The specific offerings vary between aged care homes.

There are two primary categories related to additional services:

1. Extra Services Homes:

  • These homes are approved by the government to provide a higher standard of accommodation and services.
  • Extra service fees are compulsory for residents in these homes.
  • Fees typically cover hotel-style amenities and enhanced non-care services, but they do not reflect a higher level of care.
  • Homes with Extra Service status are required to publish their fees on the My Aged Care website and their own website, ensuring transparency.

2. Non-Extra Services Homes:

  • Homes without Extra Service status may offer optional additional services for a fee.
  • These fees are not regulated and are negotiated between the resident (or their family) and the provider.

Can You Negotiate the Additional Services Fee?

If your chosen aged care home is designated as an Extra Services home, the additional services fee is typically compulsory. This means that residents must pay the fee, regardless of whether they use or value the additional amenities.

However, in non-Extra Services homes, there is room for negotiation. Since these fees are agreed upon directly with the provider, you can discuss your specific needs and preferences. For instance, if your loved one, like the example of a mother with advanced dementia, does not require or appreciate certain services, you can request adjustments or removal of those charges.

Tips for Families

  • Understand the Fee Structure: Speak with the aged care home and ask for a detailed explanation of all fees, including additional services. Ensure you know what is compulsory and what can be tailored to your needs.
  • Trial Respite Care: If you are unsure about the services provided or their value, consider a trial of respite care. This allows you to experience the facility’s offerings and determine their relevance before committing.
  • Request Fee Flexibility: For non-Extra Services homes, explain your loved one’s unique situation and discuss the possibility of waiving or reducing fees for unnecessary services.
  • Check Published Fees: Review the home’s fees on the My Aged Care website or their official site to ensure transparency and avoid surprises.

Final Thoughts

Aged care fees are inherently complex, and understanding your options is crucial. While Extra Services homes have less flexibility due to government-approved fee structures, non-Extra Services homes may offer opportunities for negotiation. Always communicate openly with the provider, and don’t hesitate to ask for detailed clarification about what you are paying for.

For more specialised guidance and advice, consult with aged care professionals or financial advisers who specialise in this field.

 

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A special thanks to our contributors

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Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the Villages.com.au and agedcare101 blog and accompanying newsletters.

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Ian Horswill

Journalist

Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, villages.com.au and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

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Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.