Aged care truths: Apply for care as soon as you first think you or a loved one may need it

The rapidly ageing population is putting a strain on resources and if you, or a loved one, are becoming frail or the home is becoming unmanageable, then you should consider aged care, be it home care or residential care, and act on it immediately.

This website agedcare101.com.au has all the information needed under the Resources tab. In short, you visit the Australian Government Department of Health and Aged Care’s My Aged Care website and apply for an assessment online and search for local aged care providers that meet your needs. You can also call My Aged Care on 1800 200 422, Monday to Friday, 8am to 8pm, and Saturday, 10am to 2pm.

An ACAT assessment is free and will normally be conducted at home. The aim is to identify your care needs and the services you qualify for. You can be approved for more than one service – for example, you may be approved for a Home Care Package, respite in an aged care home, and permanent entry to an aged care home.

The services you are eligible for will be specified in your support plan. The average wait time for an ACAT assessment in 2023-24 was 47 days, but times vary widely.

If approved for a Home Care Package your support plan will designate the level of your package and your priority, and you will join the national queue.

There are four levels of Home Care Packages. Level one is the lowest, providing around $10,600 per year of funding, and level four is the highest, with around $61,400 per year of funding. There is additional funding for people with specific care needs.

But with almost 60,000 people waiting for a Home Care Package at their approved level as of March 31, compared to 30,000 12 months ago, it’s a good reason to apply early.

The latest information from the Department of Health and Aged shows someone with a medium priority had an average wait time of less than a month for a level 1 package, up to six months for level 2, and up to a year for a level 3 or 4 package.

That is not all; to start receiving home care, you need to nominate a home care provider, who may have a waiting list.

When it comes to residential aged care, the most recent information states people are waiting 135 days between an ACAT assessment and moving into an aged care home.

Occupancy across the industry is 88 per cent, which means that there might not be a vacancy in every aged care home. Homes with high demand can have wait times of six to 12 months.

The secret is to plan ahead and at the first signs of needing help, access My Aged Care for an ACAT assessment. 

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A special thanks to our contributors

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Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the Villages.com.au and agedcare101 blog and accompanying newsletters.

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Ian Horswill

Journalist

Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, villages.com.au and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

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Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.